Frequently Asked Questions
Everything you need to know about Athar service
The magnetic piece contains a QR code integrated into the design. When you scan the photo with your phone camera, AR technology is activated, displaying the video or interactive content linked to the image without needing extra apps.
No, once you scan it for the first time, you can save the memory in the Athar app and access it any time without scanning the piece again.
Yes, the service works on most modern iPhone and Android devices that support AR technologies via browser or app.
We use high-quality printing technologies that ensure image clarity, color accuracy, and resistance to external factors for long-lasting memories.
We provide different options starting from one year up to lifetime for some packages.
The augmented reality feature will stop, but you can always renew to regain access to your content.
Yes, you can upgrade at any time via your control panel for more features or storage.
Yes, some packages allow you to change the video or content linked to the piece via the app.
Your content is secure and linked to your account. Log in from any other device to access your library of memories.
Yes, anyone with the magnetic piece or access permission can scan and watch the content.
Ensure good lighting and a clean camera lens. If problems persist, contact our technical support team.
Yes, good and clear lighting is preferred to ensure the camera recognizes the image quickly.
Usually 3 to 7 business days within Saudi Arabia, depending on your international location.
Returns are only possible for manufacturing defects due to customization. Please review the return policy.
Yes, we use advanced encryption protocols to ensure the security and privacy of your photos and videos.
Only you have the right to access and control the privacy of your content and who you share it with.
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