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Privacy Policy

Privacy Policy

At Athar, we are committed to protecting your privacy and personal data with the highest standards of security and transparency.

Last Updated: March 2, 2026

At Athar, we place the utmost importance on your privacy. We treat your personal data and memories with the highest level of respect, care, and responsibility. This Privacy Policy explains how we collect, use, and protect your information when you use our services and products.

First: The data we collect

We only collect the minimum data necessary to fulfill your request and provide the service correctly, including:

Name.
Email address.
Phone number.
Delivery location (for shipping purposes only).
Photos or videos voluntarily uploaded by the customer to create the product or enable the augmented reality experience.

Note: We do not request or store any sensitive or unnecessary personal data.

Second: Privacy of Photos and Content

All photos and videos uploaded are used exclusively to fulfill your order.
Content is never shared with any third party.
Photos or videos are not used for marketing or promotional purposes without your explicit consent.
All orders are handled by a specialized female team to ensure the highest level of privacy and comfort.

Third: Use of data

Your data is used solely for the following purposes:

Processing and preparing orders.
Communicating with you regarding order or subscription status.
Activating and renewing the Athar service upon your request.
Sending important service-related notifications (such as subscription expiry alerts).
Improving the quality of the user experience and services provided.

Note: We do not sell or share your personal data with any external parties.

We may share limited, essential data only with trusted parties necessary to provide the service properly, such as:

Shipping and delivery companies (e.g., Aramex).
Electronic payment gateways to securely process payments.
Technical or operational service providers required to enhance service quality and user experience.

Note: Data is shared strictly on a need-to-know basis and under binding obligations to maintain confidentiality and prohibit its use for any other purpose.

Fourth: Data storage and protection

Data is stored securely and only for the duration required for operational purposes.
We apply appropriate technical and organizational measures to protect your data from unauthorized access.
Content related to orders is deleted or deactivated once its purpose has been fulfilled, in accordance with our internal policies.

Fifth: Subscription and Augmented Reality Service

The Athar subscription is linked exclusively to content uploaded by the customer.
Upon subscription expiry without renewal, the associated augmented reality experience will be disabled, without affecting the physical product itself.
You will be notified in advance before the subscription expires, providing a clear and transparent option to renew.

Sixth: Your Rights

You have the right at any time to:

Request correction or modification of your personal data.
Request cancellation of your subscription.
Request deletion of content associated with your service (subject to technical feasibility).

Seventh: Updates to the Privacy Policy

We may update this Privacy Policy from time to time to improve our services or comply with regulatory requirements. Any updates will be published on the website, and continued use of the service constitutes acceptance of the updated policy.