Return and Exchange Policy

All "Athar" products are manufactured and prepared based on the customer's request, and include:

• Customized photos and videos.
• Unique digital content (Augmented Reality video or voice recording).

Return or exchange cannot be performed in the following cases:

• Change of mind after order confirmation or receipt of mark.
• Error in choosing the photo or content by the customer.
• Desire to modify the content after printing or manufacturing the order.
• Small difference in colors resulting from different display screens.

The customer has the right to request exchange or return of the order value in the following cases only:

• 存在 Printing error resulting from "Athar" team.
• Arrival of product in damaged condition or not matching the order.
• AR experience not working due to technical failure on our part.

• The "Athar" team must be notified within 48 hours of receiving the order.
• Attach a clear photo or video illustrating the problem.
• The product must be in its original condition without use or damage.

After reviewing the request, it will be:

• Reproducing the order for free.
• Exchanging it.
• Returning to what is most appropriate according to the type for customer satisfaction.

• In case refund is approved (for a technical reason on our part), it will be:
• Transferring the amount to the original account.
• Or providing alternative credit as the "Athar" team deems appropriate for the case.

• "Athar" is not responsible for delay resulting from the shipping company.
• In case product arrives late for a technical reason, the case is handled in a way that gives the customer the fastest solution and coordination with the delivery company.